Conseco Group Returns to RedTeam Go for a More Reliable, Connected Solution

Conseco Group, a Nashville-based commercial construction management firm, has been a long-standing RedTeam Go client, dating back to the platform’s earliest days when it was known as Paskr. As one of the first users, the Conseco team helped shape the platform and became deeply familiar with its tools and workflows.

After years of growth and evolving business needs, Conseco began exploring other construction management software options. Their goal was to strengthen their accounting integration and improve visibility across projects. This exploration led them to try a competing solution.

The Challenge

During their time away, Conseco encountered challenges that hindered rather than streamlined their operations. The alternative solution required heavy manual setup, relied on multiple disconnected modules and demanded the use of third-party applications for core functions like document signing. These inefficiencies increased their workload and reduced collaboration across teams.

The team also experienced difficulty accessing project data due to poor integration between modules, leading to communication breakdowns and frustration. Customer service proved to be another barrier, with long response times and limited product expertise among support representatives.

Ultimately, the system that was expected to simplify processes became a source of complexity and lost efficiency.

“I can’t see managing a job without RedTeam Go anymore. I start a job with it and I end a job with it.”

SCOTT KARRLE | VP OF OPERATIONS

Why they returned to RedTeam Go

Recognizing the need for a solution that prioritized simplicity, responsiveness, and client partnership, Conseco returned to RedTeam Go. They immediately valued the difference in customer support and communication. With RedTeam Go, issues were resolved quickly through direct chat access and the team felt heard by a partner genuinely invested in their success.
They also appreciated the intuitive interface, which made it easier for both office staff and field teams to manage projects and communicate effectively. Built-in features like electronic contract execution eliminated the need for third-party tools, creating a more streamlined workflow.

Continuous partnership and innovation

Since returning, Conseco has been an active partner in helping RedTeam Go evolve further. In conversations with Traci VanDalsem, VP of RedTeam Go, the Conseco team discussed suggestions such as enhanced Sage integration, a global project dashboard, and continued expansion of the mobile app and owner portal. While these updates are not yet planned, the feedback is well received.
They also expressed enthusiasm about RedTeam’s future with AI integration, including capabilities that will allow users to automatically read specification books, build submittal logs, and generate project insights with greater accuracy, currently in testing with RedTeam Flex.
RedTeam Go’s commitment to transparency, collaboration‌ and proactive support reaffirmed Conseco’s confidence that they had made the right decision in returning.

Looking ahead

Conseco is now working closely with RedTeam Go’s client success team to fine-tune their workflows, optimize accounting integrations, and explore ways to leverage AI-driven efficiencies. Their feedback continues to shape the platform’s roadmap and inspire product enhancements that benefit the broader RedTeam Go community.

Key takeaways

True partnership: RedTeam Go’s direct communication and responsive support stand out as key differentiators.
Streamlined workflows: Built-in tools eliminate the need for third-party add-ons, reducing costs and complexity.
Continuous innovation: Conseco’s insights contribute to future enhancements like Sage optimization, global dashboards, and AI integration.

Conclusion

Conseco’s return to RedTeam Go demonstrates the value of a construction management solution built on collaboration, customer focus‌ and long-term vision. By choosing a solution that grows alongside their business, they’ve regained efficiency, connectivity‌ and confidence in their technology partner.

Northfield Conseco Group Project using RedTeam Go

St. Thomas Conseco Group Project using RedTeam Go

Liberty Commons Conseco Group Project using RedTeam Go

The Results

With the implementation of RedTeam Go, Conseco is better equipped to meet industry challenges, and has since achieved remarkable, sustained growth through significant improvements across its operations.

Greater confidence, accuracy and speed with budget management. Real-time budget updates put everyone on the same page, providing visibility into general conditions and weekly accruals. “I can tell you in real time my over under, accounts payable, etc. The numbers are always right in RedTeam Go,” says Pace. “Before RedTeam Go, we had built in our contract that we needed a week turnaround between receiving funds from the owner and giving it to the subcontractor. We don’t need a week anymore, we need less than an hour.” Project profitability has increased by 2%, because project managers at Conseco have an increased sense of ownership and accountability over the project budget, and a culture of problem-solving has taken root.

Conseco is winning more bids. RedTeam Go’s bidding process has helped Conseco achieve a 50% bid success rate, because they can showcase to owners their due diligence and effectively demonstrate the differentiating value of their proposals. “If I can get in front of a client and show them our bidding page in RedTeam Go and why we’re second lowest, my success rate is almost 50%, Pace says. “We can prove we’re doing our due diligence, and that’s a really strong negotiating tool.”

Projects stay on track, even through turnover. The centralized documentation and intuitive interface of RedTeam Go allows new project managers to pick up ongoing projects without delays, increasing project efficiency and profitability. For example, when a project manager left Conseco’s largest project mid-way, within just one hour another project manager was able to step in and move forward without interruption.

Increased agility has decreased anxiety. RedTeam Go enables Conseco to adapt swiftly to unanticipated changes and to inform all team members of those changes immediately. During construction of a surgery center with several plan updates during construction, Conseco relied on the agility of RedTeam Go to track and share all plan revisions and updates in real time. Questions were resolved quickly and everything was organized while moving at a fast pace. The team wasn’t thrown off balance or delayed. “The real advantage of RedTeam Go is that it reduces anxiety,” says Pace, especially when managing multiple project changes. Not only did the submittal and RFI process in RedTeam Go enable fast communication with architects and subcontractors, but time management and tracking of change orders were handled quickly without disrupting work.

RedTeam Go further proved its worth during the pandemic when Conseco used the solution’s processes and guided workflows to keep a multi-million dollar set of projects for a fast food client on track. Conseco made up for months of delays caused by the pandemic and met the deadline, completing $80M in projects in one quarter (versus the typical $8 million) in spite of scheduling challenges, a smaller staff and an economic downturn. “Without RedTeam Go, we couldn’t have successfully completed that volume of projects the way we did it,” says Pace. “It would have been too much to handle.”

Karrle, who’s been at Conseco Group for 15 years serving as superintendent and project manager, agrees that RedTeam Go has become indispensable. “I can’t see managing a job without RedTeam Go anymore,” he says. “I start a job with it and I end a job with it.”

Interested in learning more about RedTeam Go?